Phantom Hosting VPS Hosting Agreement
Last Updated: July 8th, 2026
This VPS Hosting Agreement explains the rules, responsibilities, limits, and expectations for VPS hosting services provided by Phantom Hosting by Phantom Productions LLC.
By purchasing, renewing, accessing, or using a Phantom Hosting VPS service, you agree to this VPS Hosting Agreement, our Terms of Service, Acceptable Use Policy, Refund Policy, Privacy Policy, Cancellation Policy, Service Level Agreement / Uptime Policy, and any other posted Phantom Hosting policies.
1. Service Overview
Phantom Hosting provides VPS hosting services that give customers access to virtual server resources.
A VPS may include assigned CPU, RAM, storage, bandwidth, IP address access, operating system options, and control panel access depending on the plan purchased.
VPS services may be offered in different locations now or in the future. Available locations, operating systems, features, and resources may change at any time.
2. Self-Managed Service
VPS hosting is self-managed unless the customer purchases a managed support add-on.
This means the customer is responsible for managing, securing, updating, configuring, and maintaining the VPS.
Unless managed support is purchased, Phantom Hosting is not responsible for managing the customer’s operating system, software, websites, applications, databases, email services, firewall, or server configuration.
3. Customer Responsibilities
Customers are responsible for all activity, content, software, traffic, and users on their VPS.
This includes responsibility for:
Operating system updates
Security patches
Firewall configuration
Passwords and login credentials
SSH keys
Remote desktop access
Installed software
Websites
Databases
Email services
Discord bots
Game servers
Control panels installed by the customer
Scripts and applications
User accounts
Backups
Logs
Server hardening
Abuse complaints
IP reputation
All traffic generated by the VPS
If a VPS is compromised, hacked, infected, abused, or misconfigured, the customer is still responsible for resolving the issue.
4. Phantom Hosting Responsibilities
Phantom Hosting is responsible for providing access to the VPS service and maintaining the underlying infrastructure to the best of our ability.
This may include:
VPS provisioning
Node/network operation
Virtualizor or related panel access, where available
Reboots and reinstall options, where available
Infrastructure-level support
Hardware or node-level issue review
Network issue review
Abuse handling
Provider coordination when required
Phantom Hosting is not responsible for customer-caused issues inside the VPS unless managed support has been purchased.
5. Managed Support Add-On
Managed support may be available as a paid add-on.
Managed support only covers the work specifically included in the purchased add-on or agreed support scope.
Managed support may include certain setup, configuration, troubleshooting, software installation, security assistance, or update assistance, depending on the purchased service.
Managed support does not include unlimited work, constant monitoring, custom development, emergency support outside scope, or unlimited third-party software troubleshooting unless Phantom Hosting specifically agrees in writing.
Additional work outside the included scope may require an additional fee.
6. VPS Refund Policy
VPS hosting is non-refundable.
Once a VPS order is placed, provisioned, activated, or delivered, it cannot be refunded.
This includes but is not limited to:
Monthly VPS plans
Annual VPS plans
VPS add-ons
VPS setup fees
VPS management fees once work has started
IP address add-ons
Control panel licenses
Software licenses
Operating system reinstall fees, if applicable
Customers are responsible for reviewing the VPS plan, billing cycle, location, operating system, resources, and add-ons before ordering.
7. Billing, Suspension, and Termination
VPS invoices must be paid by the listed due date.
If an invoice becomes overdue, Phantom Hosting’s billing enforcement schedule may apply:
1 day overdue: A late fee may be added.
2 days overdue: An additional late fee may be added.
3 days overdue: The VPS may be suspended.
4 days overdue: The VPS may be terminated.
Once a VPS is suspended, access may be blocked until the overdue balance is paid.
Once a VPS is terminated, all data on the VPS may be permanently deleted and may not be recoverable.
8. Cancellation
Customers must cancel VPS services through the Phantom Hosting account page/client area under the specific VPS product.
Customers may choose:
Immediate cancellation
Cancellation at the end of the billing period
Immediate cancellation may result in immediate shutdown and deletion of the VPS.
Cancellation does not qualify the customer for a refund.
Customers are responsible for downloading or saving any needed data before submitting a cancellation request.
9. Data Retention and Deletion
Customer VPS data may remain available until the related invoice due date, unless the VPS is terminated earlier due to abuse, chargeback, non-payment, legal issue, provider requirement, or policy violation.
Once a VPS is terminated, all files, databases, operating system data, configurations, logs, installed software, backups, and related data may be permanently deleted.
Phantom Hosting is not responsible for lost data after suspension, cancellation, termination, reinstall, or customer action.
10. Backups
Customers are responsible for maintaining their own backups.
VPS backups may require a paid add-on now or in the future.
If backups are offered, they are best-effort and not guaranteed.
Phantom Hosting does not guarantee that VPS backups will always be available, complete, current, or restorable.
Customers should keep independent off-server backups of important files, databases, websites, emails, applications, and configurations.
11. Reinstalls and Operating Systems
Customers may be able to reinstall the VPS operating system through the VPS panel or by requesting support, depending on the service configuration.
A reinstall may permanently delete all existing VPS data.
Customers are responsible for backing up data before reinstalling or requesting a reinstall.
Available operating systems may change over time. Phantom Hosting does not guarantee that every operating system will remain available forever.
Customers are responsible for using supported and secure operating systems.
12. Access and Credentials
Customers are responsible for keeping VPS login credentials secure.
This includes:
Root passwords
Administrator passwords
SSH keys
Control panel logins
Database passwords
Application passwords
User accounts
Phantom Hosting is not responsible for unauthorized access caused by weak passwords, leaked credentials, insecure software, or customer-created users.
If credentials are compromised, the customer must secure the VPS immediately.
13. Security
Customers must keep their VPS secure.
Customers are expected to:
Use strong passwords
Keep software updated
Patch security vulnerabilities
Use firewalls when appropriate
Disable unused services
Monitor logs
Remove malware
Secure websites and applications
Secure email services
Prevent unauthorized access
Fix compromised scripts or accounts
If a VPS is compromised and causes abuse, spam, phishing, malware, attacks, or provider complaints, Phantom Hosting may suspend the VPS until the issue is resolved.
14. Acceptable Use
All VPS usage must follow the Phantom Hosting Acceptable Use Policy.
Customers may not use VPS services for:
Illegal activity
Fraud
Phishing
Malware
Viruses
Botnets
Spam
Email abuse
DDoS attacks
Network attacks
Hacking or unauthorized access
Copyright infringement
Pirated or stolen content
Adult content
Child exploitation material
Harassment, threats, or doxxing
Fake player counts, spoofing, or botting
Resource abuse
Any activity that harms Phantom Hosting, our customers, our providers, our network, or the public
Phantom Hosting may suspend or terminate VPS services that violate our policies.
15. Email Usage
Customers are responsible for all email activity from their VPS.
Customers may not use VPS services to send spam, phishing emails, scam messages, malware emails, or unsolicited bulk email.
Mass email, newsletters, or marketing campaigns may require prior approval from Phantom Hosting.
Customers are responsible for properly securing mail servers and preventing open relays, compromised mail accounts, blacklisting, and spam complaints.
If a VPS causes email abuse or blacklisting issues, Phantom Hosting may suspend the VPS until the issue is fixed.
16. Proxies, VPNs, and Tor
Customers may not run public proxy services, public VPN services, Tor exit nodes, traffic relays, or similar forwarding services on VPS hosting without written approval from Phantom Hosting.
These services can create abuse complaints, IP reputation issues, provider complaints, and network risk.
Unauthorized proxy, VPN, Tor, or relay services may be suspended or terminated.
17. Crypto Mining
Crypto mining is not allowed on VPS hosting.
Crypto mining may only be allowed if the customer has purchased a dedicated server option that specifically allows it.
Unauthorized mining on a VPS may result in immediate suspension or termination without refund.
18. Resource Usage
Customers must use VPS resources fairly and within the limits of their purchased plan.
Resource abuse may include:
Excessive CPU usage
Excessive RAM usage
Excessive disk I/O
Excessive bandwidth usage
Abusive scripts
Network flooding
Storage abuse
Runaway processes
Mining activity
Activity that impacts other customers or infrastructure
Phantom Hosting may ask the customer to reduce usage, optimize the service, upgrade to a larger plan, or move to a more suitable service.
Severe resource abuse may result in immediate suspension.
19. Bandwidth and Network Usage
VPS services may include bandwidth or network limits depending on the plan.
Customers may not use VPS services in a way that causes network abuse, excessive traffic, packet flooding, or provider complaints.
Phantom Hosting may rate-limit, suspend, null-route, or terminate a VPS if network activity creates risk or violates policy.
20. IP Addresses
IP addresses assigned to VPS services remain under the control of Phantom Hosting or its providers.
Customers do not own assigned IP addresses.
Phantom Hosting may change, remove, replace, suspend, or reassign IP addresses when necessary due to abuse, provider requirements, network changes, reputation issues, or operational needs.
Customers are responsible for maintaining IP reputation by preventing spam, malware, abuse, and blacklisting.
21. DDoS Protection
Phantom Hosting may provide DDoS protection where available, but DDoS protection does not guarantee that all attacks will be blocked or that the VPS will never experience downtime, latency, packet loss, filtering, or mitigation delays.
Large, repeated, complex, or unusual attacks may result in temporary service disruption, null-routing, suspension, relocation, or termination if the risk is too high.
DDoS-related issues do not automatically qualify for refunds.
22. Abuse Reports
If Phantom Hosting receives an abuse report related to a VPS, the VPS may be temporarily suspended while the issue is reviewed.
The customer may be required to respond, remove abusive content, secure the VPS, fix the issue, or explain the situation before service is restored.
For severe abuse, illegal activity, fraud, repeated violations, provider demands, or risk to Phantom Hosting, the VPS may be terminated without refund.
23. Provider Requirements
Phantom Hosting may use upstream infrastructure providers, datacenters, network providers, software providers, and related partners.
Customers must follow any provider rules that apply to the VPS service.
If a provider requires action on a VPS, Phantom Hosting may suspend, restrict, modify, migrate, or terminate the VPS as needed.
24. Migrations
Phantom Hosting may migrate VPS services when needed for maintenance, upgrades, provider changes, network changes, hardware issues, abuse mitigation, or service improvement.
Phantom Hosting will attempt to provide notice when reasonable, but emergency migrations may occur without advance notice.
Customers are responsible for keeping backups before, during, and after migrations.
25. Maintenance
Phantom Hosting may perform scheduled or emergency maintenance on VPS infrastructure.
Maintenance may include:
Node updates
Network work
Hardware replacement
Virtualization updates
Security patches
Panel updates
Reboots
Storage maintenance
Provider maintenance
Scheduled or emergency maintenance does not qualify for refunds.
26. No Guarantee of Compatibility
Phantom Hosting does not guarantee that every operating system, application, script, game server, control panel, bot, website, email server, or third-party software will work on a VPS.
Customers are responsible for making sure their software is compatible with the selected VPS plan, operating system, and resources.
27. Performance
VPS performance may vary depending on:
Plan resources
Node load
Customer software
Operating system
Installed applications
Disk usage
Network conditions
Traffic patterns
DDoS mitigation
Customer configuration
Third-party software
Phantom Hosting will review performance issues when reasonable, but performance problems caused by customer software, configuration, or workload are the customer’s responsibility.
28. Support Limitations
Phantom Hosting may provide basic VPS support for access, billing, provisioning, node/network issues, and panel-related issues.
Unless managed support is purchased, Phantom Hosting does not guarantee support for:
Linux administration
Windows administration
Website coding
Database repair
Email server setup
Firewall configuration
Security hardening
Third-party applications
Game server configuration
Custom scripts
Bot code
Software bugs
Malware cleanup
Customer-caused outages
Phantom Hosting may choose to assist when possible, but advanced or labor-based help may require a managed support add-on or separate fee.
29. Customer Installed Panels
Customers may install control panels such as cPanel, Plesk, DirectAdmin, game panels, mail panels, or other software if allowed by their plan and license.
Customers are responsible for any licenses, updates, security, configuration, and support related to customer-installed panels.
Phantom Hosting is not responsible for panel issues unless the panel was provided and managed by Phantom Hosting as part of the purchased service.
30. Windows VPS
If Windows VPS services are offered, customers are responsible for securing Windows access, Remote Desktop, user accounts, firewall rules, and installed software.
Customers may not use Windows VPS services for abusive automation, spam, malware, unauthorized scanning, credential attacks, or any other prohibited activity.
Windows licensing, availability, and supported versions may change based on Phantom Hosting’s provider, licensing, or infrastructure requirements.
31. Linux VPS
If Linux VPS services are offered, customers are responsible for securing SSH access, root access, packages, firewall rules, users, services, and installed software.
Customers should keep Linux systems updated and secure.
Unsupported or end-of-life operating systems may create security risks. Phantom Hosting may refuse support or require reinstall/upgrade if the operating system is unsafe, unsupported, or causing abuse.
32. Service Suspension
Phantom Hosting may suspend a VPS for reasons including but not limited to:
Non-payment
Abuse reports
Spam
Malware
Phishing
DDoS activity
Network attacks
Copyright complaints
Adult content
Illegal activity
Resource abuse
Crypto mining
Chargebacks
Provider requirements
Security risk
Terms of Service violations
Acceptable Use Policy violations
Suspension may block access to the VPS until the issue is resolved.
33. Service Termination
Phantom Hosting may terminate a VPS for reasons including but not limited to:
Continued non-payment
Severe abuse
Repeated abuse
Fraud
Chargebacks
Illegal activity
Provider requirements
Serious policy violations
High-risk activity
Failure to respond to abuse reports
Failure to resolve security issues
Terminated VPS services are not eligible for refunds.
Once terminated, VPS data may be permanently deleted.
34. Limitation of Liability
Phantom Hosting is not responsible for lost files, lost databases, lost emails, lost revenue, lost profits, lost business, service interruption, IP reputation damage, software failure, customer-caused outages, or third-party claims.
The maximum liability for any VPS-related claim is limited to the amount paid for the affected VPS during the current billing period.
35. Policy Updates
Phantom Hosting may update this VPS Hosting Agreement at any time.
Continued use of VPS services after changes are posted means the customer accepts the updated VPS Hosting Agreement.
Customers are encouraged to review this agreement regularly.
36. Contact
Questions about VPS hosting should be sent through official Phantom Hosting support channels or by contacting:
