Phantom Hosting By Phantom Productions LLC — Privacy Policy
Effective Date: September 9th 2025
1. Information We Collect
We collect information to provide, maintain, and improve our services. This may include:
Personal Information: Name, email address, billing address, payment details, and account credentials.
Technical Information: IP addresses, browser type, operating system, device identifiers, and server logs.
Usage Information: Pages visited, actions taken in the client portal, support interactions, and configuration settings.
Cookies & Tracking Data: See Section 6 for full details.
2. How We Use Information
We use the information we collect to:
Create and manage accounts, process payments, and deliver services.
Provide technical support and respond to inquiries.
Monitor service performance, detect issues, and maintain security.
Prevent fraud, abuse, or unauthorized access.
Send service-related notices (billing, security alerts, policy changes).
Improve our services using anonymized and aggregated data.
We do not sell or rent your personal information to third parties for marketing purposes.
3. Payment Processing
Payments are processed securely through third-party providers such as Stripe and PayPal. We do not directly store full credit card details on our systems. These providers process payments in accordance with their own privacy and compliance policies (e.g., PCI DSS).
4. Data Security
We implement commercially reasonable security measures, including:
Encrypted payment processing (via Stripe/PayPal).
Secure authentication systems and optional 2FA (where available).
Continuous monitoring for suspicious activity.
However, no online service is 100% secure. In the event of a data breach, we will notify affected users as required by law.
5. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect information from anyone under 13. If we discover that a child under 13 has provided us personal data, we will delete it immediately.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and maintain service functionality. This may include:
Essential Cookies: Required for login sessions and account security.
Functional Cookies: Remember preferences and settings.
Analytics Cookies: Help us understand site usage and performance.
Advertising/Tracking Cookies: Used only where applicable and in compliance with law.
Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
7. Third-Party Services & Links
Our services integrate with third-party providers (e.g., domain registrars, billing processors, control panels). These providers have their own privacy policies. We are not responsible for the practices of third-party websites. This Privacy Policy applies only to Phantom Hosting / Phantom Productions LLC services.
8. International Users
We serve clients worldwide. If you access our services from outside the United States, your information may be transferred to and processed in the U.S. or other countries where our infrastructure or subprocessors operate. By using our services, you consent to such transfers, subject to applicable data protection laws.
For EU/UK residents, we process personal data as a “data controller” under GDPR. You may exercise rights of access, correction, deletion, restriction, or data portability (see Section 10).
9. Law Enforcement & Legal Requests
We may disclose personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations. We may also disclose information when necessary to:
Protect our rights, property, or safety.
Prevent fraud or abuse.
Protect users or the public from harm.
10. Your Rights & Choices
You may:
Access, update, or correct personal information via your account.
Request deletion of your account and related data (subject to legal obligations).
Opt out of non-essential communications (e.g., marketing).
Request a copy of your stored personal data.
To exercise these rights, contact [email protected]. We respond within a reasonable time frame consistent with applicable law.
11. Data Retention
We retain personal data only as long as necessary to:
Deliver services and maintain your account.
Comply with legal and tax obligations.
Resolve disputes and enforce agreements.
When no longer needed, we securely delete or anonymize your data.
12. Updates to This Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. For significant changes, we will:
Post a prominent notice in the client portal or on our website, and/or
Email the primary account holder.
Continued use of our services after updates constitutes acceptance.
13. Contact
If you have questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Subject Line for Legal/Privacy Inquiries: “PRIVACY INQUIRY”
